Helpdesk is an easy to use query management solution that helps employees raise queries and find resolutions..It is a ticketing system where the employee can easily raise tickets for their queries, it gets assigned to the right owners for resolution, there is a proper ticket flow management with provision for regular reminders and auto escalations to ensure timely resolution as per SLAs. All stakeholders stay in the loop about resolution progress. There are relevant reports that are built in the module that helps decision making.